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Thank you for shopping at SerumSilk! Below are the details of our shipping processes, delivery timelines, and related policies.
1. Shipping Locations
We currently ship to the US, Canada, Australia, New Zealand, all EU Countries, India, and Bangladesh.
- International shipping: Available to select countries (customs/duties may apply; see Section 4).
2. Processing Time
- Orders are processed within 1–3 business days (excluding weekends/holidays).
- Delays may occur during high-demand periods (e.g., sales), but we’ll notify you if needed.
3. Shipping Options & Delivery Timelines
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Free over $150 |
| Expedited Shipping | 2–3 business days | $200 |
| International | 7–21 business days* | Varies by destination |
*Delivery times are estimates and not guaranteed. Carrier delays (e.g., weather, strikes) may occur.
4. International Orders
- Customers are responsible for customs fees, taxes, or import duties (if applicable).
- SerumSilk cannot refund orders held/destroyed by customs.
5. Order Tracking
- You’ll receive a confirmation email with tracking details once your order ships.
- Issues with tracking? Contact us at support@serumsilk.com.
6. Shipping Address
- Ensure your shipping address is accurate and complete. We’re not liable for errors.
- To change an address, contact us within 24 hours of ordering.
7. Lost/Damaged Packages
- Lost in transit? File a claim with the carrier or contact us for assistance.
- Damaged items? Email us within 48 hours with photos of the product/packaging.
8. Holiday/Peason Shipping
- During holidays (e.g., Black Friday, Christmas), processing/shipping times may extend.
Contact Us
For urgent shipping questions:
📧 support@serumsilk.com