Effective Date:

At SerumSilk.com, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or make use of our products and services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information when you use SerumSilk.com, which may include:

1.1 Personal Information

We may collect personal information, such as:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (such as credit card details) when you make a purchase or sign up for our newsletter.

1.2 Non-Personal Information

We may also collect non-personal information automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Usage data (pages visited, time spent, interactions)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process transactions: We use your personal and payment information to process your orders and fulfill any customer service requests.
  • To improve our website and services: We may use your information to enhance your browsing experience and tailor content to your preferences.
  • To send promotional emails: We may send you newsletters or promotional emails about new products, special offers, or updates.
  • For customer support: To respond to inquiries and provide support.
  • For compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We take your privacy seriously and implement a variety of security measures to safeguard your personal information. These measures include:

  • Encryption: We use SSL encryption for sensitive data such as payment information.
  • Access Control: Only authorized personnel can access your personal data.
  • Secure Servers: Our website is hosted on secure servers to prevent unauthorized access.

Despite these efforts, please note that no method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

  • Service providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, shipping carriers, and email marketing platforms.
  • Legal requirements: If required by law or to comply with a legal process, we may disclose your information to authorities or other third parties.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on our website. These technologies allow us to analyze website traffic, track user activity, and personalize content and advertisements.

  • Cookies: Small files placed on your device that help us recognize you and remember your preferences.
  • Web Beacons and Pixels: These are used to track user behavior on our site.

You can choose to disable cookies through your browser settings, but this may limit your ability to use some features of our website.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You may update or correct your personal information if it is inaccurate or incomplete.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Opt-out: You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

If you are located in the European Union or other regions with data protection laws, you also have the right to lodge a complaint with a supervisory authority.

7. Third-Party Links

Our website may contain links to third-party websites. These websites are governed by their own privacy policies, and we are not responsible for their content or practices. We encourage you to read the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us at:

Email: support@serumsilk.com